Refund and Returns Policy

Refund & Return Policy of PrintArtify.store

At printartify.store , we strive to provide high-quality products and excellent customer service. Since all our products are made-to-order using Printify’s print-on-demand service, please review the following policy regarding refunds and returns:

1. Eligibility for Refunds or Replacements

We accept refunds or replacements only in the following cases:

  • Damaged Products : If your item arrives damaged due to shipping or manufacturing errors.
  • Defective Items : If there is a clear defect (e.g., misprinted design, missing components).
  • Incorrect Orders : If you receive an item that does not match your order (e.g., wrong product, size, or design).

Note : We do not accept returns or exchanges for reasons such as:

  • Ordered the wrong size, color, or style.
  • Changed your mind after purchase.
  • Personalized or custom designs (unless defective).

2. Timeframe for Reporting Issues

  • You must contact us within 30 days of delivery to report any issues.
  • Late claims will not be eligible for refunds or replacements.

3. How to Request a Refund or Replacement

To request a refund or replacement, follow these steps:

  1. Email us at printartify.store@gmail.com with your order number and a clear photo showing the issue.
    • For multiple affected items, include one photo or video showing all items in a single frame.
  2. Our team will review your claim and respond within 1-2 business days.
  3. Once approved, we will either send a replacement or issue a refund.

4. Manufacturing Tolerances

  • For DTG (Direct-to-Garment) printed products, there is a tolerance of 0.5 inches for print placement. Minor variations in design alignment are not considered defects.
  • Slight color differences may occur due to monitor settings or printing processes. These are not grounds for a refund.

5. Refund Process

  • Refunds will be issued to your original payment method or as store credit, depending on the situation.
  • Processing times:
    • Refunds to your original payment method may take 5-7 business days to reflect.
    • Store credit will be issued immediately upon approval.

6. Unsuccessful Deliveries

  • If your order is marked as “undeliverable” or “returned to sender,” you can choose between:
    • A reprint (additional shipping charges may apply).
    • A partial refund (excluding shipping costs).

7. Non-Returnable Items

  • All sales are final for personalized or custom-designed products unless they are damaged, defective, or incorrect.

8. Customer Responsibility

  • Double-check sizing charts and product details before placing your order, as we cannot accept returns for incorrect sizes or colors.
  • Ensure your shipping address is accurate. We are not responsible for orders sent to incorrect addresses provided by the customer.

9. Contact Us

For any questions or concerns, please reach out to us at:

Important Note

By purchasing from printartify.store , you agree to abide by this Refund and Return Policy. We appreciate your understanding and cooperation!

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